Privacy Policy

Welcome to Koolá’s website. We highly value your privacy and are committed to protecting your personal information. This Privacy Policy describes the collection, usage, and sharing of your personal information when you visit our website or purchase our products.

COLLECTION OF PERSONAL INFROMATION AND REASON FOR COLLECTION

We collect personal information to improve our products and enhance your shopping experience. The information we collect includes:

(i) Basic Information:
When you create an account with us, we collect basic information such as your name, address, email address, and phone number. We use this information to process your purchases efficiently, notify you about the status of your order, and share your details with third-party service providers.

(ii) Additional Information:
When you make a purchase, we collect additional information such as billing information, sales history, and delivery details to facilitate your purchases and ensure that your goods are delivered to you. We may need to share your information with a third-party service provider to have your purchased goods delivered to you.

(iii) Consent and Volunteered Information: If you choose to subscribe to our newsletter, participate in our surveys or promotions, provide a product review, agree to receive marketing messages relating to Koolá and/or its products, agree to us sharing your details with a third-party service provider, or volunteer your personal data (e.g., an email address) for any of the above purposes, we collect your information to promote our products to you, keep you up to date, connect and provide you with relevant third-party services, send marketing messages relating to Koolá and/or its products, and (where you have given your consent) to send marketing messages and connect and provide you with services from third-party service providers. If you wish to opt-out of receiving marketing information, you can click the unsubscribe button in emails or contact us directly through our contact us page.

(iv) Customer care information:
When you contact us, we collect customer care information, including customer service requests and notes or details explaining what you asked and how we responded. This helps us to improve our customer service processes and products.

(v) Cookies:
We use cookies to collect information about interactions and usage. A cookie is a small text file that our website may place on your browser, computer, or smartphone as a tool to remember your preferences or maintain your shopping cart. They do not contain any information such as your address or credit card details, and the information stored in cookies is anonymous to any external third party. By continuing to browse the website, you are agreeing to our use of cookies. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do this, you may not be able to use the full functionality of our website.

(vi) Website analytics:
Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the USA. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. This information assists us with website personalization and administration and to allow targeted ads. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy for the purposes set out above. You can opt-out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google (e.g., the Google Analytics opt-out browser add-on).

(vii) Targeted advertisements:
We use third-party providers to manage our advertising on our webpages and other websites. Targeted ads or interest-based advertising may be displayed to you based on your browsing activity, search history, and other information collected about you over time. This information may be collected by cookies, web beacons, and other tracking technologies. However, you can opt-out of receiving targeted ads by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page. If you wish to opt out of interest-based advertising you will need to turn off cookies through your browser. Please note you will continue to receive generic adverts which have no association with Koolá.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

This section explains that the company may share your data with affiliated entities within their corporate group or trusted third-party service providers to perform services on their behalf or for any of the purposes outlined in the privacy policy.

Here are some examples of third-party service providers the company may share data with:

I. Trading Platform:
The primary ecommerce website platform used is Woocommerce.

II. IT Service Providers:
The IT service providers currently include Bluehost, WordPress, and EIZ.

III. Payment Providers:
The online payment gateway providers currently included are Stripe, AfterPay, Google Pay, and Apple Pay.

IV. Logistics & Carriers:
The primary postal delivery service providers include Aramex and Australia Post for Australia.

V. Email Support:
The marketing and communication platforms used for electronic marketing messages from the company currently include Bluehost Email, and MailChimp.

We limit the sharing of your information to the minimum required, and we do not allow third parties to use your information for any other purposes than those stated above, which includes providing services to you and/or on our behalf. To ensure that personal information (including sensitive information) that our suppliers may collect, hold, or disclose while interacting with you is protected, we require them to comply with applicable privacy laws, regulations, principles, and codes, which may include complying with their own privacy policies.

RETENTION PERIOD OF DATA

The duration for which we retain your personal information depends on several factors, including the purpose for which we use the information and our legal obligations. Since we utilize a third-party payment processor for credit card payments, we do not collect or store credit card details. We will retain your personal information for a period of seven years after we no longer require it for any of the purposes listed under section (a) This is because we may need your personal information to establish, bring, or defend legal claims. However, there are exceptions to this retention period, such as when the law requires us to hold your personal information for a longer or shorter period, or when you exercise your right to have the information erased. We may also retain your personal information in connection with legal claims or when required by law or a court/regulator.

SECURITY AND STORAGE

Our company takes security seriously, and any information you provide when setting up an account or making a purchase on our site will be securely stored on our systems. We use advanced technology to protect your personal and delivery information, but we do not store payment card details. To handle payment card transactions via a secure payment platform, we use a trusted third-party payment processor, who are obligated to keep all your personal information private. We regularly review our security technologies and procedures to ensure they are effective and up-to-date. However, we cannot guarantee the security of any information transmitted to our website as there can be other tracking viruses on your personal device that are monitoring all actions you are making on your device which we have no control over. Therefore, any transmission of information using any device online is a risk. We also encourage you to keep your personal security codes and passwords confidential and secure. We will not disclose personal information without consent unless required to do so by law, for the purposes set out in this Privacy Policy, or for legal advice, audit, administration, and management of our business, or when law enforcement agencies require access to your data to detect, investigate and prevent fraud or other crimes.

YOUR RIGHTS

You have several rights concerning your personal data, including the right of access to your personal data and how we process it. If you want to access your personal information or have a request or complaint about how we have handled your personal information, you need to submit a request in writing to our Data Protection Officer.

We will work with you to investigate and try to resolve your request or complaint within 30 days. If it takes longer, we will provide you with a response date. If you believe your request or complaint has not been resolved properly, you may contact the relevant regulator, such as the Office of the Australian Information Commissioner if you’re in Australia.

You may also have other rights, such as the right to rectify any inaccurate or incomplete personal information, the right to be forgotten, the right to restrict processing, the right to data portability, the right to object to processing, and the right to contest automated individual decision-making. If you have any questions about your rights or want to exercise them, please contact our Data Protection Officer.

PROTECTING YOUR INFORMATION

Shopping on the site is easy, secure and worry-free. We have taken several measures to guarantee that your order and your credit card information are safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology.

SSL is considered the industry standard and is among the leading software available to encrypt online transactions. Your personal information including your name, credit card number and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.

POLICY CHANGES

We may change our Privacy Policy from time to time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.

QUESTIONS AND FEEDBACK

We welcome your questions, comments and concerns. Please send us any and all feedback pertaining to privacy, or any other issue click here and get in touch with us.

At Koolá, we value our customers. Our implementation of data collection technology is approached with utmost respect for our customers’ privacy. We handle all collected data with sensitivity, ensuring secure and confidential management in full compliance with the Privacy Act 1988 (Cth) and the National Privacy Principles (NPPs) stated within.

Positive Vibrations Pty Ltd. Trading as Koolá is the data controller and is responsible for data regarding your use of the koolababy.com website.
This website is not intended for use by children and we do not knowingly collect personal data relating to children.
If we make changes to our Privacy Policy we will notify you by issuing an updated version of our Privacy Policy on our website.

Should you need to contact us please email us.
Email Title: Data Protection Officer
Email us here: CONTACT US FORM

This privacy notice was last updated on 30th March 2023.